A problem shared is a problem halved
We are here to for you 24/7/365.
I have an issue with my husband
“I needed advice on how to regain trust”
I am very anxious when walking into work
“I needed advice on how to cope with work stress”
I just felt really tired and low
“I needed someone to talk to confidentially”
I am a carer and finding it hard
“I needed advice on how to manage my emotions”
I have money problems
“I needed help on how to manage my debts”
I had an issue with my neighbour
“I needed advice on legal matters regarding a conifer tree”
I had a break in
“I needed advice on overcoming my fear”
I had problems with my children
“I needed help on how to support my son who is being bullied”
About the assistance programme
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Telephone Counselling
You can access Structured Telephone Counselling through our service.
- This involves weekly sessions with the same fully qualified Counsellors.
- It is convenient as it reduces the need for travel and makes it easier to fit in with work and other commitments.
- You can call from anywhere providing it is quiet and you are able to talk openly.
Face to Face Counselling
- Face to face counselling takes place in a private practice or a confidential area.
- We have over 1,000 counsellors across the UK and ROI so you will never have to travel too far.
- Within short term solution focused therapy, you and a counsellor will identify problems and work towards a solution, not forgetting how its making you feel.
- Face to face counselling is available as applicable.
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Your Health Assured assistance programme offers guidance and support on a wide range of issues including:
- Specialist information in regards to legal queries, consumer rights, debt or domestic matters – the counsellor will assess your requirements and transfer you to an appropriate specialist, eg legal, consumer, or financial information.
- Personal – marital, relationship and family concerns, emotional issues, anxiety, depression, trauma, substance abuse, behavioural difficulties, bereavement, sexual orientation and gender identity. The counsellor will conduct an in-depth assessment and if appropriate telephone counselling will commence immediately, otherwise the counsellor will agree a convenient time to begin counselling sessions.
- Work-related – the counsellors offer 24-hour confidential support for work-related concerns such as stress, bullying, anger management and career direction.
- Employee management – support to managers from counsellors, experienced HR specialists, or occupational psychologists.
- Health – advice on health issues such as symptoms and treatments, medication and surgery, inoculations, travel vaccinations and lifestyle programmes (e.g quitting smoking).
- Child and dependent care – such as advice on caring for children, elderly relatives and disabled dependents, and searches for finding care homes, nurseries etc.